TERMS & CONDITIONS

These Terms and Conditions, together with any other written information we brought to your attention during the process of confirming your booking, apply to your booking with faango.com, Trading as faango.com. Please read the Terms and Conditions carefully prior to utilizing the faango.com website and making any bookings. You consent to the Terms and Conditions when you use the Site, without qualification. If you do not agree with any portion of the Terms and Conditions, you cannot utilize the website in any method or make a booking.

CONTRACT :

When making your reservation we, as a representative, would organize it for you to come into an agreement with the principal(s) or other suppliers such as tour operator/airline/ cruise firm/lodging firm, etc. as mentioned on your receipt(s). We could reserve you a holiday deal, in which instance you would hold one agreement with the principal, or we could reserve the services that make up your trip with various principals or suppliers, in which instance you would have different agreements with each of them.

 

As a representative, we take no accountability for the actions or cuts of the principal(s) or supplier(s) or for the services offered by them. The principal’s(s’) or supplier’s(s’) Terms & Conditions would relate to your reservation and we suggest that you read them cautiously as they do hold significant details about your reservations. Kindly request for copies of these if you do not possess them.

BOOKING :

Passengers must make sure that all the names and timings are accurate as per their passports and that the travel itinerary is correct. Changes might not be allowed after the tickets are provided and alterations may incur additional charges.

 

During a booking, all details will be read back to you and the respective details will be confirmed with the principal(s) or the supplier(s). On receipt of all travel documents please check whether the details such as names, dates and timings are accurate and advise us immediately if any revisions are to be done. Also, please be noted that all the tickets supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.

 

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other particular persons who are a part of the provision of your travel arrangements. Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration. This applies to any sensitive information that you provide such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are traveling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

 

Airfares are promised upon ticketing only. If there would be any problem with the payment, we would inform you as soon as possible via email and/or phone. Otherwise, we would send you the ticket within 48 hours of your booking with us.

 

The free baggage allowance offered to the passenger differs based on the route, class/cabin seating and as per the norms of the Individual airline. Airlines might charge an extra fee for checked-in baggage, additional baggage or other voluntary services. Please contact the airlines directly for the latest updates concerning the baggage payment, weight and sizes of the bags.

 

Passengers need to be at the airport 3 hours prior to the departure as tickets could not be refunded or changed and delay in departure/arrival would not be entertained.

 

Passengers are held accountable for all their travel documentation plus visa. Visa might be needed for the whole journey both for the destination and/or transit. Visa needs to be acquired prior to the ticket been issued.

PAYMENT :

 

Customers are required to pay an installment or the whole amount at the time of booking. If only a part payment is made, the balance has to be paid on or before the stipulated due date. Failing to do so may result in cancellation of the booking by the principal(s) or supplier(s). This may involve cancellation fees set out in their Terms and Conditions. Unless otherwise mentioned in the booking conditions or advised all the amount paid for the bookings will be held on behalf of the principal(s) or supplier(s) concerned. All costs shown for travel administrations are in AUD $.

 

CANCELLATION & AMENDMENT :

 

Written cancellation or amendment request to be sent by you and it will not take effect until received by us. Upon your book cancellation or amendments, the principal(s) or supplier(s) may charge the cancellation or amendment fee as per their Terms and Conditions (which may be at times the 100% of the total cost).

 

If you want to alter any item, other than expanding the number of persons in your party/booking, you would have to pay a modification fee per passenger, including the airline/supplier charges (if any). From time to time we are obliged to gather extra taxes. You would be told about any extra taxes before the ticket issuance/re-issuance. After ticket issuance, many airlines do not permit modifications.

 

Neither faango.com nor its principal or supplier will be in charge of cancellation, delayed boarding and no refunds will be provided.

 

INSURANCE :

 

We firmly suggest that you take out sufficient travel insurance in order to cover you and your party as many of the principals or suppliers require you to do so as a condition of booking with them. Certain destinations have made taking out a travel Insurance compulsory; hence we would suggest you check with the relevant embassy or the Foreign and Commonwealth Office. These insurance cover may cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Insurance covers are also available to cover you against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements.

 

If the insurance is provided by us, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you. Failing to do so may affect the insurance cover.

 

PASSPORT, VISA AND HEALTH :

 

Though we can provide general information about the passport and visa requirements related to your trip, it is your responsibility to get them confirmed from the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with such requirements. Please take special note that for all air travel within the Australian Isles, Isles, airlines require photographic identification of a specific type.

Passports need to be valid for at least 6 months past the period of your stay.

 

ESTA visa is a necessary requirement for all USA bound travel, plus transiting the USA and ETA visa is a necessary requirement for all Australia bound travel plus transiting Australia. If your flight has an alteration involving two separate airports with the path, it is your duty to arrange the transfer to the correct airport and also check the transit visa needs. Further, faango.com is not responsible for any VISA regulations. Please refer to the relevant embassy or consulate for this detail.

 

Though faango.com can provide general health recommendations and formalities involved in your booking, it is your responsibility to check with your own doctor for your specific circumstances. Proposed vaccinations for travel might alter at any time. It is your duty to make sure that you get all the needed vaccinations, take all needed medication and follow all medical guidance in connection.

 

New passport rules for Travelers to the United States of America has made it compulsory, that anyone traveling to the US for holidays or business under the Visa Waiver Program, needs to have the newest Biometric Passport or a Machine-Readable Passport that has an electronic chip, even if the electronic visa has been permitted. The biometric passport has a string of lines, that could be swiped by the US Customs/Immigration/Border Protection officers, which would rapidly verify the passport holder’s identity and gather other details about the holder.

 

VWP visitors coming into in the US without the Biometric Passport will be refused entry into the country. Travelers amid the VWP countries are pushed to check with their passport issuing authority to own a biometric passport. Travelers with an instant travel plan, who are not able to have such a passport needs to apply for a US visa at the relevant embassy or consulate.

 

We need Passport Details for Pakistan Airlines, Air India and Jet Airways because airline does not allow us to issue the ticket without complete passport information. You may receive an e-mail from our side for these details on your updated e-mail address. In case of delay in response, the airline may cancel your seat and you may have to pay the fare difference for the new flight booking as fares are subject to availability of seats.

 

FINAL TRAVEL ARRANGEMENTS :

 

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

 

CONFIRMATION :

 

After the booking, faango.com sends you an affirmation email that determines that faango.com has acknowledged your service booking demand. Kindly keep in mind that this mail is only an acceptance of your purchase and the last verification would be given in the wake of checking the accessibility of your service that you asked for from the principal or supplier.

 

COMPLAINTS :

 

At the capacity of agents, faango.com will assist you with any complaints. You may contact our Customer Services for further assistance. However the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you.

 

AIRWAY CONDITIONS OF CARRIAGE :

 

All flights bookings made on this website are subject to the Carrier’s conditions of carriage.

 

BOOKING WITH A LOW COST CARRIER (“LCC”) :

 

If you have booked with any of these airlines and you wish to amend or cancel your booking, you must contact the airline directly at least 72 hours prior to departure of each flight to reconfirm.

 

These airlines usually keep their costs low by not including extra services like meals, entertainment, check-in baggage etc.; however in many cases these can be purchased prior to departure, at the airport or on-board your flight.

 

Low Cost Carriers reserve the right to charge Credit Card merchant fees additionally to the airfare and taxes displayed. Credit Card merchant fees applied by the airline directly will be charged additionally to your credit card upon confirmation of your booking.

 

Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly if you require increasing your check-in baggage limit. Baggage fees may be charged by the airline or at the airport for any additional requirements and are non-refundable once purchased.

 

Please note that most airlines treat name changes and route and/or itinerary alterations as FULL CANCELLATION and can incur full cancellation charges.

 

Payments processed in foreign currency (currency other than the original card holder’s country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.

 

Prices featured on the faango.com search engine are in American dollars (AUD) based on the current daily rate of exchange, final payments and statements may differ from the amount shown due to currency conversion fluctuations.

 

AMENDMENTS :

 

Except as otherwise specified, we may amend these Terms at any time without prior notice to you by posting amended Terms on the Site. The amended Terms will take effect immediately when they are posted on the Site.

 

LINKING :

 

We may link our Site to other sites on the World Wide Web. We are not required to maintain or update these links. These links are provided for your convenience only. It does not mean that we have reviewed these sites or that we endorse them. We are not responsible for the content of other sites, even if we link to them and we are not recommending these sites or their products or services to you. We make no warranties and accept no liability if you suffer any loss or damage in relation to material contained on external sites or using another’s product or services.

 

SECURITY :

 

The online booking facilities of our third party providers utilise Secure Sockets Layer (SSL) encryption to ensure the security of all online booking transactions. SSL encryption is automatically enabled whenever the user submits confidential information to us via the Internet.

 

Within faango.com online booking facilities there are two methods of transmitting credit card information to the booking; either the user submits their details during the booking process or, if the user has an existing profile, the information is sent directly from our profile database into the booking, bypassing the Internet entirely.

 

COOKIES :

 

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

 

This Site may store cookies on your web browser in order to improve service for you on your subsequent visits to the Site. By using cookies, web sites can track information about visitor’s use of the Site and provide customized content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want. If you disable the use of cookies on your web browser or remove specific cookies from this Site or linked sites, then your use of the Site may be restricted.